The purpose of this grievance procedure policy is to ensure complete transparency and accountability on account of KP Seed Fund’s application, evaluation, and fund disbursement process.
KP Seed Fund Management Team’s Responsibility
It is KP Seed Fund team’s responsibility to:
- Accept and thoroughly investigate all grievance complaint forms
- Ensure that the grievance is resolved within the due course
- Adhere to the no-retaliation policy when startups file a complaint
- Practice a high level of confidentiality throughout the grievance process
- Accept and investigate all appeals
The complainant and those that stand accused of a grievance are prohibited from discussing the matter with any startup in the process of KP Seed Fund.